Returns & Refund Policy

Last updated: 1 September 2026

We want you to be happy with your purchase. If you have any questions or concerns about your order, please get in touch with us and we'll be happy to help.

Returns

You may request a return for unused and unopened brick slips within 14 days of receiving your order.

To be eligible for a return:

• The products must be unused, uninstalled and in their original condition.

• Products should be returned in their original packaging where possible.

• The products must not have been damaged, cut, altered or installed.

• You are responsible for taking reasonable care of the products while they are in your possession.

Please contact us before sending anything back. We will provide the return instructions and confirm whether your return is eligible.

Damaged or Incorrect Items

Please check your order as soon as it arrives.

If your brick slips arrive damaged, faulty or you have received the wrong product, please contact us as soon as possible with your order number and photographs of the issue.

We will assess the problem and, where appropriate, arrange a replacement, repair or refund.

Because brick is a natural product, variations in colour, texture, shade and appearance can occur between individual brick slips. These natural variations are not considered a defect.

Non-Returnable Products

We cannot accept returns for products that have:

• Been installed or used.

• Been cut, altered or modified.

• Been damaged after delivery due to incorrect handling, storage or installation.

• Been specially ordered or made to your specific requirements, where applicable.

Refunds

Once your return has been received and inspected, we will let you know whether your refund has been approved.

Approved refunds will normally be made using the original payment method. Please allow additional time for your payment provider to process the refund.

Original delivery charges may not be refundable where you are returning an unwanted item.

If an item is faulty, damaged or incorrect, we will work with you to resolve the issue in accordance with your consumer rights.

Return Delivery

Unless the item is faulty, damaged or incorrect, you are generally responsible for the cost of returning unwanted products.

Due to the weight and nature of brick products, return delivery costs can be significant. We recommend contacting us before arranging a return so that we can provide the appropriate instructions.

Important Information About Brick Slips

Brick slips are made from genuine brick and, as a natural product, each piece can have its own variations in colour, texture and character. We recommend ordering a sample where available before purchasing larger quantities if you need to confirm the exact appearance.

We also recommend checking that the product is suitable for your intended application before installation.

Once brick slips have been installed, cut or altered, they cannot normally be returned.

Contact Us

If you would like to request a return, report a damaged or incorrect order, or have any questions about our returns policy, please contact us through our website.

Please include your order number and details of the issue so that we can assist you as quickly as possible.